Global Call Center Employees in India: Work and Life Between Globalization and Tradition Mayank Kumar Golpelwar

ISBN: 9783658118662

Published: November 18th 2015

Paperback

214 pages


Description

Global Call Center Employees in India: Work and Life Between Globalization and Tradition  by  Mayank Kumar Golpelwar

Global Call Center Employees in India: Work and Life Between Globalization and Tradition by Mayank Kumar Golpelwar
November 18th 2015 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, RTF | 214 pages | ISBN: 9783658118662 | 6.52 Mb

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India s middle classes. Using social and organizational psychological frameworks as wellMoreMayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India s middle classes.

Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.



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